TERMS // CONDITIONS

By using the ashleychilds.com website, you are accepting the terms and conditions of our policies. 

DESIGNS PROTECTED

All jewelry, photography and sculptures are designed, created, shot and edited by Ashley Childs. ASHLEY CHILDS® is a registered trademark. All designs copyright © 2004-2017 ASHLEY CHILDS®, § 1301. Designs protected. All right reserved.

PRIVACY POLICY

Our clients are most important to us and while we may use your information to communicate with you, Ashley Childs is committed to protecting your privacy and security and does not share/sell/transmit your information in any way to outside parties.

PURCHASE SECURITY

Checkout for purchases of products on ashleychilds.com are transmitted through a SSL-secure credit card and debit card payment processing server.

RETURNS POLICY

All purchases are final, exchanges or shop credit may be made within 30 days. Returning items for full refunds are not accepted, only shop credit or exchanges for a different item are accepted. Purchaser is responsible for transaction/shop/restocking fee for items returned for store credit and/or exchange.  If you have questions about this policy please contact the studio directly.

If you are purchasing any items for someone else as a gift, please keep in mind that all purchases are final.  There are no returns available for full refund of purchase.  Please inform the person receiving the gift of this condition, in case they do not love it as much as you do.  For items bought as gifts, exchanges or store credit are welcome with a grace period of 30 days to 3 months from date of purchase given

REPAIRS POLICY

Our studio takes quality very seriously.  Any flaws, design flaws or breakages acquired because of studio craftsmanship will be repaired free of charge and shipping costs.  Given that many of our designs are quite delicate, care is needed when wearing.  Repairs needed after six months from date of purchase will be subject to a studio repair and shipping bill. (please contact the studio directly for any questions: info@ashleychilds.com.

SHIPPING POLICY

Shipping charges are free for orders in the United States (Ground UPS and Ground USPS).  Orders over 200 USD are insured and an adult signature is required for delivery.  USPS Priority Mail or UPS Insured 3-day delivery are utilized depending on purchase.

Overnight or expedited shipping costs can and will be subject to charges responsible by purchaser, depending on location and insurance.  For orders requiring overnight or expedited shipping please contact the studio directly.

If shipment is delayed, the purchaser will be properly informed via email or there will be announcement on the front page of ashleychilds.com for any delays with order shipment dates.

International shipping is free for orders over 500 USD.  Risk of loss and title of merchandise shipped internationally will pass upon you; the importer upon our delivery to our carrier (UPS). Your order is subject to import duties and taxes that are not included in our shipping costs. As the importer you must comply with all laws and regulations of the destination country. You authorize us to designate our carrier (UPS) to act as your agent with relevant customs and tax authorities.   We have your privacy in mind, but please be aware that shipments across borders may be subject to opening and inspections from customs authorities. We work to provide proper information on the shipment to ensure a smooth customs clearance for faster and less troublesome shipping. 

If you decide to refuse any shipment from ashleychilds.com once it has left our offices; you are responsible for any duties, taxes and customs charges that is incurred in the refusal of shipment and reroute back to our offices.